Frequently Asked Questions
What types of products does Ruh Collections offer?
Ruh Collections specializes in affordable luxury cotton wear for women, including chic organza co-ord sets, Jaipur print cotton pyjama sets, and Jaipur print suit sets. Most of our products are eco-friendly and 100% artisanal.
How can I place an order on your website?
Simply browse our collections, select your desired items, and add them to your cart. Proceed to checkout by entering your shipping information and payment details to complete the order.
Do you offer international shipping?
Currently, we offer delivery within the UAE. We are working on expanding our services internationally in the future.
How soon will my order be shipped?
Orders placed before 3 PM are dispatched the same day and delivered the next day. For same-day delivery, please contact our team, and an additional fee will apply.
Will I receive tracking details for my order?
Yes, once your order is placed and dispatched, you will receive tracking details via email or SMS to monitor your shipment.
Can I change my order after placing it?
Orders can only be modified or canceled within 2 hours of placement, before they are shipped from our warehouse.
What is your return policy?
We accept returns within 14 days of delivery. Items must be unused, unwashed, and in original packaging with tags intact. Return shipping is AED 15, or you can deliver the item to our Al Nahda 2, Dubai location.
Can I exchange my item?
Yes, exchanges are allowed within 14 days of delivery. The item must be in its original condition, unused, and in the original packaging.
How do I cancel my order?
Orders can be canceled within 2 hours of placement, provided they have not yet been shipped. For COD orders, we will confirm your order by calling you before shipping.
How are refunds processed?
Refunds are issued as a one-time-use coupon code, which can be redeemed within 18 months from the date of issue.
How should I care for my cotton garments?
Cotton is easy to care for. Wash in cold water with mild detergent, and avoid harsh drying. Air dry or use a low-heat setting. Iron on medium heat to maintain its smooth texture. To read more check our blog posts.
How should I care for my organza fabric pieces?
Organza should be handled delicately. We recommend hand washing in cold water or dry cleaning for heavily embellished items. Iron on low heat, or use a cloth between the iron and fabric to prevent burns. To read more check our blog posts.
Do you offer same-day delivery?
Yes, we offer same-day delivery for orders placed before 3 PM. Contact our team via email support@ruhcollections.com for this service, and an additional fee will be applied.
What happens if my order is damaged during shipping?
If your order arrives damaged, please contact us within 24 hours of receiving your package with a photo and video of the package unopened and opening video. We will arrange for a return, exchange, or refund based on the situation.
Do you have a loyalty program?
Currently, we do not have a formal loyalty program, but we offer exclusive discounts and promotions to our customers through our website and email newsletters.
Still scratching your head? Need more answers?
Get in touch through email support@ruhcollections.com or our Instagram or Facebook message.