Returns, Refund & Cancellation Policy

At Ruh Collections, we prioritize customer satisfaction and aim to make your shopping experience smooth and transparent. Please review our detailed return, refund, and cancellation policy below:

Returns

  • Return Period: Returns are accepted within 14 days from the date of delivery.
  • Return Process:
    • Customers can either:
      • Pay a return shipping fee of AED 15, which will be deducted from the refund amount.
      • Personally deliver the item to our location at Al Nahda 2, Dubai free of charge.
  • Condition for Returns: Returned items must be unused, unwashed, and in their original condition, with tags intact and in the original packaging.

Refunds

  • Refunds will be issued in the form of a coupon code.
  • The coupon code:
    • Is a one-time-use code.
    • Will be valid for 18 months from the date of issuance.
    • Can be redeemed for future purchases on our website.
  • No cash or card refunds will be provided.

Exchanges

  • Items can be exchanged within 14 days of delivery.
  • The product to be exchanged must be in its original condition, unused, unwashed, and with all original tags and packaging.
  • Exchange requests are subject to product availability.

Order Cancellation

  • Orders are processed within 2 hours of placement.
  • Cancellations are allowed only if the order has not yet been shipped from our warehouse.
  • For Cash on Delivery (COD) orders:
    • We will call you to confirm your order before shipping.
    • Orders not confirmed during the call may be canceled automatically.

Additional Information

  • For all returns, exchanges, or cancellation requests, kindly contact our support team at support@ruhcollections.com.
  • Ruh Collections reserves the right to deny returns or exchanges that do not meet the above conditions.

We appreciate your understanding and cooperation in adhering to our policies, designed to ensure fairness and efficiency for all our customers.