Terms and Conditions
1. General Information
1.1. Ruh Collections is an online platform offering affordable luxury cotton wear.
1.2. By using our website, you agree to comply with and be bound by these terms and conditions.
1.3. Ruh Collections reserves the right to modify these terms at any time without prior notice. Changes will be effective immediately upon posting on the website.
2. Account and User Responsibilities
2.1. Users must provide accurate and complete information during registration and at checkout.
2.2. You are responsible for maintaining the confidentiality of your account credentials.
2.3. Unauthorized use of your account must be reported to Ruh Collections immediately.
3. Products and Pricing
3.1. Ruh Collections offers products as displayed on the website. However, colors and designs may vary slightly due to screen resolution differences.
3.2. All prices are listed in AED and are subject to change without notice.
3.3. Discounts, offers, and promotions are time-bound and may have specific terms.
4. Orders and Payment
4.1. Orders are processed only upon successful payment confirmation or COD confirmation (for Cash on Delivery orders).
4.2. Ruh Collections reserves the right to cancel orders due to product unavailability or errors in pricing or descriptions.
4.3. Payment methods include online payment gateways and Cash on Delivery (COD).
5. Shipping and Delivery
5.1. Orders placed before 3 PM are dispatched the same day and delivered the next day.
5.2. Same-day delivery is available upon request and incurs an additional fee.
5.3. Tracking details are provided once the order is dispatched.
6. Returns and Refunds
6.1. Returns are accepted within 14 days of delivery, subject to our Return and Refund Policy.
6.2. Refunds are issued as a coupon code valid for 18 months from the date of issuance.
6.3. Customers are responsible for return shipping costs of AED 15 or can deliver the product to our Al Nahda 2, Dubai location.
7. Exchanges
7.1. Items can be exchanged within 14 days of delivery.
7.2. Products must be unused, unwashed, and in their original packaging with tags intact.
8. Cancellation Policy
8.1. Orders can be canceled within 2 hours of placement, provided they have not been shipped.
8.2. For COD orders, unconfirmed orders may be canceled automatically.
9. Intellectual Property
9.1. All content, including images, designs, logos, and text on the Ruh Collections website, is the intellectual property of Ruh Collections.
9.2. Unauthorized use, reproduction, or distribution of this content is strictly prohibited.
10. Limitation of Liability
10.1. Ruh Collections is not liable for any direct, indirect, or incidental damages arising from the use of the website or products purchased.
10.2. We are not responsible for delays or failures caused by factors beyond our control, such as natural disasters or technical issues.
11. Privacy Policy
11.1. Your use of our website is also governed by our Privacy Policy, which ensures the protection of your personal information.
12. Governing Law
12.1. These terms and conditions are governed by the laws of the United Arab Emirates (UAE).
12.2. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the UAE courts.
13. Contact Us
For any queries or concerns, please contact us at:
- Email: info@ruhcollections.com
- Phone: +971 50 7203715
- Address: Al Nahda 2, Dubai
By continuing to use the Ruh Collections website, you acknowledge and agree to these terms and conditions.